All Systems Operational

About This Site

Welcome to Cayan's home for real-time service status.

Cayan Services Operational
Cayan Gateway Operational
Cayan Transport Operational
Genius Transactions Operational
Cayan Support Operational
Cayan Customer Portal ? Operational
Cayan E-Mail Support ? Operational
Cayan Phone Support ? Operational
Payment Processor Partners Operational
AAA Merchant Solutions Operational
BuyPass Operational
Certegy Check Services Operational
Chase Paymentech Solutions Operational
Concord EFS Network Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Givex / PayTampa Operational
Global Payments Operational
Heartland Payment Systems Operational
LevelUp Operational
Opticard Operational
Payment Links Operational
Rapid Connect Nashville Operational
Rapid Connect North Operational
STS / Smart Transactions Operational
Valutec Operational
Vantiv Operational
VantivIBM Operational
TSYS / Vital Operational
Worldpay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2016

No incidents reported today.

Sep 24, 2016

No incidents reported.

Sep 23, 2016
Resolved - The Opticard service issue has been resolved.
Sep 23, 21:53 EDT
Investigating - Cayan’s network monitoring has uncovered that Opticard may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Opticard and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Opticard are affected by this incident. We advise that merchants using Opticard attempt a transaction prior to contacting our help desk.
Sep 23, 21:53 EDT
Sep 22, 2016
Resolved - The VantivIBM service issue has been resolved.
Sep 22, 01:35 EDT
Investigating - Cayan’s network monitoring has uncovered that VantivIBM may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting VantivIBM and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use VantivIBM are affected by this incident. We advise that merchants using VantivIBM attempt a transaction prior to contacting our help desk.
Sep 22, 01:35 EDT
Sep 21, 2016
Resolved - The Valutec service issue has been resolved.
Sep 21, 21:24 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Sep 21, 21:21 EDT
Resolved - The Valutec service issue has been resolved.
Sep 21, 19:40 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Sep 21, 19:39 EDT
Resolved - The Valutec service issue has been resolved.
Sep 21, 19:26 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Sep 21, 19:22 EDT
Sep 20, 2016
Resolved - The Valutec service issue has been resolved.
Sep 20, 18:55 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Sep 20, 18:36 EDT
Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.

Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.