All Systems Operational

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Welcome to Cayan's home for real-time service status.

Cayan Services Operational
Cayan Gateway Operational
Cayan Transport Operational
Genius Transactions Operational
Cayan Support Operational
Cayan Customer Portal ? Operational
Cayan E-Mail Support ? Operational
Cayan Phone Support ? Operational
Payment Processor Partners Operational
AAA Merchant Solutions Operational
BuyPass Operational
Certegy Check Services Operational
Chase Paymentech Solutions Operational
Concord EFS Network Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Givex / PayTampa Operational
Global Payments Operational
Heartland Payment Systems Operational
LevelUp Operational
Opticard Operational
Payment Links Operational
Rapid Connect Nashville Operational
Rapid Connect North Operational
STS / Smart Transactions Operational
Valutec Operational
Vantiv Operational
VantivIBM Operational
TSYS / Vital Operational
Worldpay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 26, 2016

No incidents reported today.

Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016
Resolved - The Smart Transactions service issue has been resolved.
Aug 23, 23:48 EDT
Investigating - Cayan’s network monitoring has uncovered that Smart Transactions may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Smart Transactions and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Smart Transactions are affected by this incident. We advise that merchants using Smart Transactions attempt a transaction prior to contacting our help desk.
Aug 23, 23:48 EDT
Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - The VantivIBM service issue has been resolved.
Aug 19, 13:18 EDT
Investigating - Cayan’s network monitoring has uncovered that VantivIBM may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting VantivIBM and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use VantivIBM are affected by this incident. We advise that merchants using VantivIBM attempt a transaction prior to contacting our help desk.
Aug 19, 13:15 EDT
Aug 18, 2016
Resolved - The Elavon service issue has been resolved.
Aug 18, 06:54 EDT
Investigating - Cayan’s network monitoring has uncovered that Elavon may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Elavon and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Elavon are affected by this incident. We advise that merchants using Elavon attempt a transaction prior to contacting our help desk.
Aug 18, 06:54 EDT
Resolved - The Valutec service issue has been resolved.
Aug 18, 05:05 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Aug 18, 04:39 EDT
Resolved - The Valutec service issue has been resolved.
Aug 18, 04:34 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Aug 18, 04:33 EDT
Resolved - The Valutec service issue has been resolved.
Aug 18, 04:26 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Aug 18, 04:21 EDT
Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016
Resolved - The Opticard service issue has been resolved.
Aug 15, 13:14 EDT
Identified - The Cayan Technical Operations team has confirmed with our processing partner, Opticard, that there is an ongoing incident and they are working to restore service as soon as possible.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.
Aug 15, 12:28 EDT
Investigating - Cayan’s network monitoring has uncovered that Opticard may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Opticard and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Opticard are affected by this incident. We advise that merchants using Opticard attempt a transaction prior to contacting our help desk.
Aug 15, 12:09 EDT
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.