All Systems Operational

About This Site

Welcome to Cayan's home for real-time service status.

Cayan Services Operational
Cayan Gateway Operational
Cayan Transport Operational
Genius Transactions Operational
Cayan Support Operational
Cayan Customer Portal ? Operational
Cayan E-Mail Support ? Operational
Cayan Phone Support ? Operational
Payment Processor Partners Operational
AAA Merchant Solutions Operational
BuyPass Operational
Certegy Check Services Operational
Chase Paymentech Solutions Operational
Concord EFS Network Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Givex / PayTampa Operational
Global Payments Operational
Heartland Payment Systems Operational
Kount eCommerce Fraud Detection ? Operational
LevelUp Operational
MagTek Encrypted Card Readers Operational
Opticard Operational
Payment Links Operational
Rapid Connect Nashville Operational
Rapid Connect North Operational
STS / Smart Transactions Operational
Valutec Operational
Vantiv Operational
Vantiv IBM Operational
TSYS / Vital Operational
Worldpay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017
Resolved - The Opticard service issue has been resolved.
Jan 18, 14:13 EST
Investigating - Cayan’s network monitoring has uncovered that Opticard may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Opticard and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Opticard are affected by this incident. We advise that merchants using Opticard attempt a transaction prior to contacting our help desk.
Jan 18, 14:10 EST
Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017
Resolved - The First Data - Omaha service issue has been resolved.
Jan 15, 09:25 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Jan 15, 09:10 EST
Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017
Resolved - The First Data - Nashville service issue has been resolved.
Jan 12, 16:15 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Jan 12, 13:47 EST
Jan 11, 2017
Resolved - The First Data - Nashville service issue has been resolved.
Jan 11, 17:02 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Jan 11, 16:51 EST
Resolved - The First Data - Nashville service issue has been resolved.
Jan 11, 13:36 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Jan 11, 13:26 EST
Jan 10, 2017
Resolved - The First Data - Omaha service issue has been resolved.
Jan 10, 07:35 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Jan 10, 07:26 EST
Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017
Resolved - The First Data - Omaha service issue has been resolved.
Jan 7, 09:25 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Jan 7, 09:15 EST
Resolved - The First Data - Omaha service issue has been resolved.
Jan 7, 09:04 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Jan 7, 08:54 EST
Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.