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Welcome to Cayan's home for real-time service status.

Cayan Services Operational
Cayan Gateway Operational
Cayan Transport Operational
Genius Transactions Operational
Cayan Support Operational
Cayan Customer Portal ? Operational
Cayan E-Mail Support ? Operational
Cayan Phone Support ? Operational
Payment Processor Partners Operational
AAA Merchant Solutions Operational
BuyPass Operational
Certegy Check Services Operational
Chase Paymentech Solutions Operational
Concord EFS Network Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Givex / PayTampa Operational
Global Payments Operational
Heartland Payment Systems Operational
Kount eCommerce Fraud Detection ? Operational
LevelUp Operational
MagTek Encrypted Card Readers Operational
Opticard Operational
Payment Links Operational
Rapid Connect Nashville Operational
Rapid Connect North Operational
STS / Smart Transactions Operational
Valutec Operational
Vantiv Operational
Vantiv IBM Operational
TSYS / Vital Operational
Worldpay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2017

No incidents reported today.

Feb 21, 2017
Resolved - The Worldpay service issue has been resolved.
Feb 21, 09:20 EST
Investigating - Cayan’s network monitoring has uncovered that Worldpay may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Worldpay and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Worldpay are affected by this incident. We advise that merchants using Worldpay attempt a transaction prior to contacting our help desk.
Feb 21, 09:02 EST
Resolved - The Worldpay service issue has been resolved.
Feb 21, 09:15 EST
Investigating - Cayan’s network monitoring has uncovered that Worldpay may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Worldpay and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Worldpay are affected by this incident. We advise that merchants using Worldpay attempt a transaction prior to contacting our help desk.
Feb 21, 09:00 EST
Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017
Resolved - The First Data - Omaha service issue has been resolved.
Feb 18, 08:22 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Feb 18, 08:13 EST
Resolved - The First Data - Omaha service issue has been resolved.
Feb 18, 08:05 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Feb 18, 07:48 EST
Resolved - The First Data - Omaha service issue has been resolved.
Feb 18, 07:34 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Feb 18, 07:22 EST
Feb 17, 2017

No incidents reported.

Feb 16, 2017
Resolved - Gateway health has been restored - all transactions are processing normally at this time.
Feb 16, 12:28 EST
Investigating - Some of our customers may be experiencing intermittent service disruptions. We do not suspect this to be a widespread issue. We will provide updates as they become available.
Feb 16, 12:08 EST
Resolved - The First Data - Rapid Connect and Concord EFS service issue has been resolved.
Feb 16, 12:22 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Rapid Connect and Concord EFS may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Rapid Connect and Concord EFS and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Rapid Connect and Concord EFS are affected by this incident. We advise that merchants using First Data - Rapid Connect and Concord EFS attempt a transaction prior to contacting our help desk.
Feb 16, 12:12 EST
Resolved - The First Data - Rapid Connect and Concord EFS service issue has been resolved.
Feb 16, 12:22 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Rapid Connect and Concord EFS may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Rapid Connect and Concord EFS and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Rapid Connect and Concord EFS are affected by this incident. We advise that merchants using First Data - Rapid Connect and Concord EFS attempt a transaction prior to contacting our help desk.
Feb 16, 12:11 EST
Resolved - The LevelUp service issue has been resolved.
Feb 16, 12:22 EST
Investigating - Cayan’s network monitoring has uncovered that LevelUp may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting LevelUp and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use LevelUp are affected by this incident. We advise that merchants using LevelUp attempt a transaction prior to contacting our help desk.
Feb 16, 12:21 EST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017
Resolved - The First Data - Omaha service issue has been resolved.
Feb 11, 08:16 EST
Investigating - Cayan’s network monitoring has uncovered that First Data - Omaha may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Omaha and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Omaha are affected by this incident. We advise that merchants using First Data - Omaha attempt a transaction prior to contacting our help desk.
Feb 11, 08:07 EST
Feb 10, 2017
Resolved - Vantiv has resolved the issue and transactions are processing as expected.
Feb 10, 18:59 EST
Update - Vantiv is attempting to re-route traffic to lessen impact. However, no ETA on resolution at this point. The Cayan NOC will continue to monitor the situation.
Feb 10, 17:54 EST
Update - Vantiv has confirmed a router issue on their end. They are investigating. No ETA at this point. We’ll continue to monitor.
Feb 10, 15:43 EST
Investigating - Cayan’s network monitoring has uncovered that Vantiv IBM may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Vantiv IBM and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Vantiv IBM are affected by this incident. We advise that merchants using Vantiv IBM attempt a transaction prior to contacting our help desk.
Feb 10, 15:15 EST
Feb 9, 2017
Resolved - The Smart Transactions service issue has been resolved.
Feb 9, 02:55 EST
Investigating - Cayan’s network monitoring has uncovered that Smart Transactions may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Smart Transactions and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Smart Transactions are affected by this incident. We advise that merchants using Smart Transactions attempt a transaction prior to contacting our help desk.
Feb 9, 02:54 EST
Resolved - The Smart Transactions service issue has been resolved.
Feb 9, 02:52 EST
Investigating - Cayan’s network monitoring has uncovered that Smart Transactions may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Smart Transactions and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Smart Transactions are affected by this incident. We advise that merchants using Smart Transactions attempt a transaction prior to contacting our help desk.
Feb 9, 02:38 EST
Feb 8, 2017
Resolved - The LevelUp service issue has been resolved.
Feb 8, 10:21 EST
Investigating - Cayan’s network monitoring has uncovered that LevelUp may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting LevelUp and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use LevelUp are affected by this incident. We advise that merchants using LevelUp attempt a transaction prior to contacting our help desk.
Feb 8, 10:17 EST