All Systems Operational

About This Site

Welcome to Cayan's home for real-time service status.

Cayan Services Operational
Cayan Gateway Operational
Cayan Transport Operational
Genius Transactions Operational
Cayan Support Operational
Cayan Customer Portal ? Operational
Cayan E-Mail Support ? Operational
Cayan Phone Support ? Operational
Payment Processor Partners Operational
AAA Merchant Solutions Operational
BuyPass Operational
Certegy Check Services Operational
Chase Paymentech Solutions Operational
Concord EFS Network Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Givex / PayTampa Operational
Global Payments Operational
Heartland Payment Systems Operational
Kount eCommerce Fraud Detection ? Operational
LevelUp Operational
MagTek Encrypted Card Readers Operational
Opticard Operational
Payment Links Operational
Rapid Connect Nashville Operational
Rapid Connect North Operational
STS / Smart Transactions Operational
Valutec Operational
Vantiv Operational
Vantiv IBM Operational
TSYS / Vital Operational
Worldpay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 27, 2017

No incidents reported today.

Apr 26, 2017
Resolved - The LevelUp service issue has been resolved.
Apr 26, 09:46 EDT
Investigating - Cayan’s network monitoring has uncovered that LevelUp may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting LevelUp and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use LevelUp are affected by this incident. We advise that merchants using LevelUp attempt a transaction prior to contacting our help desk.
Apr 26, 09:43 EDT
Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Resolved - The Valutec service issue has been resolved.
Apr 20, 05:11 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Apr 20, 05:03 EDT
Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017
Resolved - The First Data - Nashville service issue has been resolved.
Apr 14, 17:17 EDT
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Apr 14, 17:07 EDT
Resolved - The First Data - Nashville service issue has been resolved.
Apr 14, 01:45 EDT
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Apr 14, 01:35 EDT
Apr 13, 2017

No incidents reported.