All Systems Operational

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Welcome to Cayan's home for real-time service status.

Cayan Services Operational
Cayan Gateway Operational
Cayan Transport Operational
Genius Transactions Operational
Cayan Support Operational
Cayan Customer Portal ? Operational
Cayan E-Mail Support ? Operational
Cayan Phone Support ? Operational
Payment Processor Partners Operational
BuyPass Operational
Chase Paymentech Solutions Operational
Concord EFS Network Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
Global Payments Operational
Heartland Payment Systems Operational
Payment Links Operational
Rapid Connect Nashville Operational
Rapid Connect North Operational
Vantiv Operational
Vantiv IBM Operational
TSYS / Vital Operational
Worldpay Operational
Gift And Loyalty Partners Operational
AAA Merchant Solutions Operational
Opticard Operational
Smart Transactions (STS) Operational
Valutec Operational
LevelUp Operational
Worldpay Gift Operational
Stored Value Solutions (SVS) Operational
Clutch Loyalty / Gift Operational
ValueLink Standard Operational
ValueLink Premium Operational
Givex / PayTampa Gift Operational
Check Processing Partners Operational
Sage Check Services Operational
Certegy Check Services Operational
Value Added Services Operational
Kount eCommerce Fraud Detection ? Operational
MagTek Encrypted Card Readers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017
Resolved - The Valutec service issue has been resolved.
Jun 23, 04:34 EDT
Investigating - Cayan’s network monitoring has uncovered that Valutec may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Valutec and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Valutec are affected by this incident. We advise that merchants using Valutec attempt a transaction prior to contacting our help desk.
Jun 23, 04:33 EDT
Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017
Resolved - The First Data - Nashville service issue has been resolved.
Jun 20, 13:28 EDT
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Jun 20, 13:18 EDT
Jun 19, 2017
Resolved - The First Data - Nashville service issue has been resolved.
Jun 19, 17:56 EDT
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Jun 19, 17:46 EDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017
Resolved - The Smart Transactions service issue has been resolved.
Jun 16, 23:34 EDT
Investigating - Cayan’s network monitoring has uncovered that Smart Transactions may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting Smart Transactions and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use Smart Transactions are affected by this incident. We advise that merchants using Smart Transactions attempt a transaction prior to contacting our help desk.
Jun 16, 23:34 EDT
Jun 15, 2017

No incidents reported.

Jun 14, 2017
Resolved - The First Data - Nashville service issue has been resolved.
Jun 14, 12:26 EDT
Investigating - Cayan’s network monitoring has uncovered that First Data - Nashville may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Nashville and will update this incident with additional information as it becomes available.

PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.

Only merchants who use First Data - Nashville are affected by this incident. We advise that merchants using First Data - Nashville attempt a transaction prior to contacting our help desk.
Jun 14, 12:16 EDT
Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.