The First Data - Rapid Connect and Concord EFS service issue has been resolved.
Posted 4 months ago. Feb 16, 2017 - 12:22 EST
Cayan’s network monitoring has uncovered that First Data - Rapid Connect and Concord EFS may be experiencing intermittent service disruptions at this time. The Cayan network operations center is contacting First Data - Rapid Connect and Concord EFS and will update this incident with additional information as it becomes available.
PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.
Only merchants who use First Data - Rapid Connect and Concord EFS are affected by this incident. We advise that merchants using First Data - Rapid Connect and Concord EFS attempt a transaction prior to contacting our help desk.
Posted 4 months ago. Feb 16, 2017 - 12:12 EST
This incident affected: Value Added Services (Kount eCommerce Fraud Detection, MagTek Encrypted Card Readers), Gift And Loyalty Partners (AAA Merchant Solutions, Opticard, Smart Transactions (STS), Valutec, LevelUp, Givex / PayTampa Gift), Payment Processor Partners (BuyPass, Chase Paymentech Solutions, Concord EFS Network, Elavon, First Data Nashville, First Data North, First Data Omaha, Global Payments, Heartland Payment Systems, Payment Links, Rapid Connect Nashville, Rapid Connect North, Vantiv, Vantiv IBM, TSYS / Vital, Worldpay), and Check Processing Partners (Certegy Check Services).