Cayan Gateway Degraded Performance
Gateway health has been restored - all transactions are processing normally at this time.
Some of our customers may be experiencing intermittent service disruptions. We do not suspect this to be a widespread issue. We will provide updates as they become available.
This incident affected: Cayan Services (Cayan Gateway, Cayan Transport, Genius Transactions), Cayan Support (Cayan Customer Portal, Cayan E-Mail Support, Cayan Phone Support), and Payment Processor Partners (AAA Merchant Solutions, BuyPass, Certegy Check Services, Chase Paymentech Solutions, Concord EFS Network, Elavon, First Data Nashville, First Data North, First Data Omaha, Givex / PayTampa, Global Payments, Heartland Payment Systems, Kount eCommerce Fraud Detection, LevelUp, MagTek Encrypted Card Readers, Opticard, Payment Links, Rapid Connect Nashville, Rapid Connect North, STS / Smart Transactions, Valutec, Vantiv, Vantiv IBM, TSYS / Vital, Worldpay).