Incident: Increased decline rate for P2PE-enabled Genius terminals
Incident Date: November 29, 2019 11:56 EDT - 19:15 EDT
Affected Services: Genius P2PE Transactions
Starting around 11:56 EST on November 29th, some P2PE transactions serviced by the Genius Chicago data center experienced intermittent issues connecting to our HSMs. This continued every 10 to 15 minutes until 19:15 EST. Transactions serviced by the Boston data center were unaffected.
The incident impacted approximately 8000 transactions and 1000 merchants. Only merchants using the P2PE version of Genius were affected. Of the 8000 affected transactions, approximately 3500 transactions received otherwise unexpected “declined” responses from their terminals, while 4500 transactions experienced delays in their ability to report on the transactions.