Filter By Components

February 2017

Worldpay - Degraded Performance
The Worldpay service issue has been resolved.
Feb 21, 09:02-09:20 EST
Worldpay - Degraded Performance
The Worldpay service issue has been resolved.
Feb 21, 09:00-09:15 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Feb 18, 08:13-08:22 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Feb 18, 07:48-08:05 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Feb 18, 07:22-07:34 EST
Cayan Gateway Degraded Performance
Gateway health has been restored - all transactions are processing normally at this time.
Feb 16, 12:08-12:28 EST
First Data - Rapid Connect and Concord EFS - Degraded Performance
The First Data - Rapid Connect and Concord EFS service issue has been resolved.
Feb 16, 12:12-12:22 EST
First Data - Rapid Connect and Concord EFS - Degraded Performance
The First Data - Rapid Connect and Concord EFS service issue has been resolved.
Feb 16, 12:11-12:22 EST
LevelUp - Degraded Performance
The LevelUp service issue has been resolved.
Feb 16, 12:21-12:22 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Feb 11, 08:07-08:16 EST
Vantiv IBM - Degraded Performance
Vantiv has resolved the issue and transactions are processing as expected.
Feb 10, 15:15-18:59 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Feb 9, 02:54-02:55 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Feb 9, 02:38-02:52 EST
LevelUp - Degraded Performance
The LevelUp service issue has been resolved.
Feb 8, 10:17-10:21 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Feb 4, 06:56-07:17 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Feb 1, 14:42-15:00 EST

January 2017

First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Jan 28, 10:36-10:46 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Jan 28, 09:38-09:48 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 26, 08:59-09:08 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jan 21, 17:40-17:50 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Jan 21, 07:25-07:59 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Jan 19, 16:47-16:48 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Jan 19, 16:43-16:44 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Jan 19, 16:32-16:39 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Jan 19, 10:57-11:37 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 19, 10:03-10:13 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Jan 19, 04:30-04:30 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Jan 18, 14:10-14:13 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Jan 15, 09:10-09:25 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 12, 13:47-16:15 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 11, 16:51-17:02 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 11, 13:26-13:36 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Jan 10, 07:26-07:35 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Jan 7, 09:15-09:25 EST
First Data - Omaha - Degraded Performance
The First Data - Omaha service issue has been resolved.
Jan 7, 08:54-09:04 EST
TSYS - Vital - Degraded Performance
This incident has been resolved.
Jan 4, 10:34-11:33 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 2, 11:22-11:32 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 2, 10:48-10:58 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 2, 09:56-10:05 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Jan 1, 14:21-14:31 EST

December 2016

Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Dec 27, 22:22-22:22 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Dec 25, 12:01-12:03 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 23, 20:18-20:19 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 23, 20:09-20:12 EST
Smart Transactions / STS - Degraded Performance
This incident has been resolved.
Dec 22, 18:28-19:10 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 21, 20:18-20:20 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 17, 20:18-20:20 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 17, 20:09-20:12 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Dec 16, 16:57-16:59 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Dec 16, 16:41-16:51 EST
First Data - Rapid Connect and Concord EFS - Degraded Performance
The First Data - Rapid Connect and Concord EFS service issue has been resolved.
Dec 16, 05:40-05:50 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 15, 20:18-20:19 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 15, 20:09-20:11 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 15, 11:48-11:59 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 15, 09:22-09:31 EST
First Data - North - Degraded Performance
The First Data - North service issue has been resolved.
Dec 15, 08:58-09:01 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 14, 23:43-23:50 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 14, 23:22-23:31 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Dec 14, 18:36-18:37 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 14, 09:57-10:07 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Dec 13, 17:43-17:43 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Dec 13, 17:41-17:41 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Dec 13, 17:35-17:38 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Dec 13, 13:27-13:29 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 13, 12:16-12:26 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 13, 10:24-10:34 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 13, 09:26-09:36 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Dec 12, 18:40-20:53 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Dec 12, 18:23-18:36 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Dec 12, 16:38-16:39 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Dec 12, 15:41-16:00 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Dec 12, 15:05-15:06 EST
TSYS - Vital - Degraded Performance
This incident has been resolved.
Dec 12, 13:27-13:33 EST
Worldpay - Degraded Performance
This incident has been resolved.
Dec 12, 13:32-13:33 EST
Certegy Check Services - Degraded Performance
This incident has been resolved.
Dec 12, 13:28-13:32 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 10, 18:16-18:26 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue was resolved at 12:42 AM (ET)
Dec 10, 00:30-07:52 EST
Vantiv IBM - Degraded Performance
The Vantiv IBM service issue has been resolved.
Dec 9, 20:09-20:12 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 9, 12:35-12:48 EST
First Data - Nashville - Degraded Performance
The First Data - Nashville service issue has been resolved.
Dec 9, 08:41-08:51 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Dec 8, 23:39 - Dec 9, 00:17 EST
Cayan Gateway Outage
This incident has been resolved.
Dec 8, 13:47-14:11 EST
Worldpay - Degraded Performance
The Worldpay service issue has been resolved.
Dec 8, 14:09-14:11 EST
Worldpay - Degraded Performance
The Worldpay service issue has been resolved.
Dec 8, 14:05-14:06 EST
Worldpay - Degraded Performance
The Worldpay service issue has been resolved.
Dec 8, 14:04-14:05 EST
First Data - Rapid Connect and Concord EFS - Degraded Performance
The First Data - Rapid Connect and Concord EFS service issue has been resolved.
Dec 8, 14:02-14:03 EST
LevelUp - Degraded Performance
The LevelUp service issue has been resolved.
Dec 8, 13:55-13:57 EST
LevelUp - Degraded Performance
The LevelUp service issue has been resolved.
Dec 8, 13:50-13:52 EST
LevelUp - Degraded Performance
The LevelUp service issue has been resolved.
Dec 8, 13:45-13:45 EST
First Data Nashville and First Data North - Degraded Performance
The First Data Nashville and First Data North service issue has been resolved.
Dec 7, 16:59-17:10 EST
First Data Nashville and First Data North - Degraded Performance
This incident has been resolved.
Dec 7, 14:40-14:57 EST
First Data North - Degraded Performance
Cayan’s network monitoring has uncovered that First Data North may have been experiencing intermittent service disruptions between 230-300 PM EST. The incident appears to have been resolved as of 300 PM EST. The Cayan network operations center is contacting First Data, and will update this incident with additional information as it becomes available. PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally. Only merchants who use First Data North are affected by this incident. We advise that merchants using First Data North attempt a transaction prior to contacting our help desk.
Dec 6, 17:08 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Dec 6, 16:33-16:33 EST
TSYS - Vital - Degraded Performance
The TSYS - Vital service issue has been resolved.
Dec 6, 14:41-14:44 EST
TSYS - Vital - Degraded Performance
The TSYS - Vital service issue has been resolved.
Dec 6, 11:54-12:05 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Dec 2, 18:30-18:39 EST

November 2016

First Data Nashville - Degraded Performance
Processing has returned to normal levels. Cayan will continue to monitor for any additional issues.
Nov 30, 18:19-19:14 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Nov 30, 15:28-15:31 EST
First Data RapidConnect and BuyPass - Degraded Performance
Cayan’s network monitoring has uncovered that First Data's BuyPass and RapidConnect platforms may have been experiencing intermittent service disruptions between 11:30 AM US EST and 11:53 AM US EST. Since 11:53 AM, service appears to have been restored. The Cayan network operations center is contacting First Data and will update this incident with additional information as it becomes available. If you cannot contact our support department on our 888-249-3220 support phone number, please try 800-941-6557 instead. PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally. Only merchants who use First Data BuyPass and RapidConnect were affected by this incident. We advise that merchants using these platforms attempt a transaction prior to contacting our help desk.
Nov 23, 12:23 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Nov 19, 13:11-13:35 EST
Smart Transactions / STS - Degraded Performance
Smart Transactions / STS intermittent service disruptions started at approximately 3:00 PM Eastern Time. As of 4:45 PM Eastern Time, our monitoring shows that the Smart Transactions / STS is available again.
Nov 18, 15:25-16:46 EST
Smart Transactions / STS - Degraded Performance
Smart Transactions / STS intermittent service disruptions started at approximately 3:50 PM Eastern Time. As of 4:03 PM Eastern Time, our monitoring shows that the Smart Transactions / STS is available again.
Nov 17, 16:04-16:12 EST
STS - Degraded Performance
The STS service issue has been resolved.
Nov 16, 12:16-13:21 EST
Cayan Gateway Degraded Performance
RESOLVED: From 12:30 to 12:53 PM Eastern Time this afternoon, the Cayan Gateway experienced a degradation in service which was limited to approximately 2.5% of our transactions performed during this time. The issue has been mitigated and the gateway continues to process as expected going forward.
Nov 16, 13:12 EST
WorldPay - Degraded Performance
The WorldPay service issue has been resolved.
Nov 16, 12:19-12:25 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Nov 16, 00:06-00:06 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Nov 15, 10:17-10:17 EST
Cayan Gateway Degraded Performance
RESOLVED: From 10:08 to 10:28 AM Eastern Time this morning, the Cayan Gateway experienced a degradation in service which was limited to approximately 6% of our transactions performed during this time. The issue has been mitigated and the gateway continues to process as expected going forward.
Nov 14, 10:52 EST
WorldPay - Degraded Performance
The WorldPay service issue has been resolved as of 5:20 PM Eastern Time.
Nov 13, 17:02-17:40 EST
WorldPay - Degraded Performance
The WorldPay service issue has been resolved.
Nov 13, 16:30-16:48 EST
Cayan Gateway Degraded Performance
The Cayan Gateway incident has been resolved.
Nov 13, 15:14-16:48 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Nov 12, 16:17-16:30 EST
RC Nashville / North - Degraded Performance
The RC Nashville / North service issue has been resolved.
Nov 10, 16:55-17:53 EST
First Data Valulink - Degraded Performance
The prior First Data Valulink service issue has been resolved.
Nov 9, 17:49 - Nov 10, 10:21 EST
FirstData Nashville/North - Degraded Performance
Cayan’s network monitoring has uncovered that between 2:25 AM and 2:45 AM Eastern Time, merchants attempting transactions through the First Data Nashville or First Data North gateways may have had their transactions declined. The First Data Nashville and North payment gateways have been fully functional since the behavior ceased at 2:45 AM Eastern Time. Merchants which had experienced issues and require assistance are encouraged to contact our support team - https://help.cayan.com. PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.
Nov 5, 09:06 EST

October 2016

VantivIBM - Degraded Performance
The VantivIBM service issue has been resolved. We have not seen any problematic transactions since 9:15PM Eastern Time.
Oct 28, 21:21-21:29 EST
FDC Omaha - Degraded Performance
The FDC Omaha service issue has been resolved. We have not seen any problematic transactions since 3:15 PM Eastern Time.
Oct 26, 15:00-15:54 EST
3rd Party Internet Service Provider Incident
We have received word from our upstream DNS provider, Dyn, that the incident has now been resolved.
Oct 21, 12:32-18:23 EST
3rd Party Internet Service Provider Incident
Our DNS provider has indicated to us that the prior incident affecting the Cayan Gateway has been resolved. Transactions to the Cayan Gateway should now process as normal.
Oct 21, 08:18-09:57 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Oct 18, 18:57-18:58 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Oct 10, 13:42-13:47 EST
VantivIBM - Degraded Performance
The Cayan Technical Operations team has confirmed with our processing partner, VantivIBM, that there was an intermittent incident and that service has been restored. PLEASE NOTE: The Cayan Gateway is fully operational and continues to process transactions normally.
Oct 6, 17:50-19:06 EST
3rd Party Internet Service Provider Incident
The prior issue with Level3 has been resolved.
Oct 4, 11:33-12:40 EST
Cayan Phone System Service Disruption
The Cayan phone system service disruption has been resolved.
Oct 4, 11:35-11:53 EST

September 2016

Opticard - Degraded Performance
The Opticard service issue has been resolved.
Sep 29, 03:30-11:14 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Sep 28, 20:54-20:58 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Sep 23, 21:53-21:53 EST
VantivIBM - Degraded Performance
The VantivIBM service issue has been resolved.
Sep 22, 01:35-01:35 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Sep 21, 21:21-21:24 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Sep 21, 19:39-19:40 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Sep 21, 19:22-19:26 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Sep 20, 18:36-18:55 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Sep 6, 00:19-05:35 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Sep 5, 10:08-10:08 EST

August 2016

Cayan Gateway Service Degradation
The Cayan Gateway incident has been resolved. Call volume in to Cayan Support continues to be high. Cayan advises that merchants attempt a transaction before calling in. Some systems may require a reboot or cycling power in order to restore processing service. We advise merchants to also take this step before calling.
Aug 31, 20:40-21:05 EST
Global Payments - Degraded Performance
The Global Payments service issue has been resolved.
Aug 29, 11:28-16:36 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Aug 23, 23:48-23:48 EST
VantivIBM - Degraded Performance
The VantivIBM service issue has been resolved.
Aug 19, 13:15-13:18 EST
Elavon - Degraded Performance
The Elavon service issue has been resolved.
Aug 18, 06:54-06:54 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Aug 18, 04:39-05:05 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Aug 18, 04:33-04:34 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Aug 18, 04:21-04:26 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Aug 15, 12:09-13:14 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Aug 11, 09:05-09:06 EST
VantivIBM - Degraded Performance
The VantivIBM service issue has been resolved.
Aug 9, 15:03-15:05 EST
Elavon - Degraded Performance
The Elavon service issue has been resolved.
Aug 9, 07:16-07:58 EST
Elavon - Degraded Performance
The Elavon service issue has been resolved.
Aug 9, 07:11-07:13 EST
Elavon - Degraded Performance
The Elavon service issue has been resolved.
Aug 9, 07:06-07:08 EST
Elavon - Degraded Performance
The Elavon service issue has been resolved.
Aug 9, 07:01-07:03 EST
Elavon - Degraded Performance
The Elavon service issue has been resolved.
Aug 9, 06:57-06:59 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Aug 9, 02:13-03:10 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Aug 8, 10:04-10:14 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Aug 8, 08:57-09:02 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Aug 3, 20:26-20:38 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Aug 3, 10:22-10:23 EST

July 2016

Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jul 27, 09:19-09:20 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Jul 22, 18:07-18:08 EST
Call Center Connectivity Issues
The prior connectivity issues at Cayan's call center have been resolved.
Jul 20, 11:38-12:00 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jul 20, 09:10-09:12 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Jul 13, 11:54-11:54 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jul 13, 09:11-09:12 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Jul 13, 06:28-08:24 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Jul 10, 07:17-07:19 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jul 7, 09:06-09:07 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jul 6, 08:06-08:20 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jul 5, 17:14-17:25 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Jul 5, 04:03-04:05 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jul 1, 17:14-17:25 EST

June 2016

Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jun 30, 00:16-00:17 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jun 29, 11:25-11:28 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jun 29, 09:06-09:09 EST
3rd party ISP degradation
Cayan Network Operations is no longer detecting issues across previously impacted ISPs. Incident is closed but active monitoring will continue.
Jun 24, 18:43 - Jun 25, 00:00 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Jun 23, 04:38-04:41 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Jun 23, 04:21-04:31 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jun 22, 09:15-09:17 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 20, 17:16-17:30 EST
Cayan Support Phone System Service Disruption
The Cayan phone system service disruption has been resolved.
Jun 20, 10:52-11:30 EST
First Data - Degraded Performance
The First Data service issue has been resolved.
Jun 17, 13:36-13:43 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 15, 20:12-20:25 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Jun 15, 09:06-09:07 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Jun 13, 03:02-03:03 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 11, 17:07-17:20 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 11, 13:23-13:35 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 10, 18:44-18:55 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Jun 10, 03:24-03:24 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 9, 17:11-17:25 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 8, 19:19-19:40 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 8, 17:24-17:35 EST
Cayan Support Phone System Service Disruption
The Cayan phone system service disruption has been resolved.
Jun 8, 12:17-12:24 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 6, 16:55-17:10 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Jun 4, 18:40-18:50 EST
Opticard - Major Outage
The Opticard service issue has been resolved.
Jun 1, 09:35-10:16 EST

May 2016

Opticard - Degraded Performance
The Opticard service issue has been resolved.
May 31, 21:01-21:04 EST
FD North - Degraded Performance
The Cayan team has resolved the prior issue with First Data North transactions with Master Card has been resolved as of 12:10 EDT.
May 30, 14:17 - May 31, 12:53 EST
[Scheduled] Payment Processor Scheduled Maintenance - Valutec
The scheduled maintenance has been completed.
May 26, 02:00-06:00 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
May 25, 09:05-09:06 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
May 24, 04:23-04:23 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
May 23, 19:30-19:55 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
May 21, 22:05-22:06 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
May 14, 11:41-11:55 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
May 12, 13:03-13:15 EST
Degraded Network Provider Performance
The prior incident with a Tier 1 provider has been resolved. The Cayan Gateway remained up and fully operational during the entirety of this incident.
May 9, 14:45 - May 10, 12:24 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
May 7, 13:04-13:15 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
May 6, 13:41-13:46 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
May 6, 12:14-12:25 EST

April 2016

Opticard - Degraded Performance
The Opticard service issue has been resolved.
Apr 30, 19:48-19:48 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 28, 09:34-09:45 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 28, 09:14-09:25 EST
[Scheduled] Payment Processor Scheduled Maintenance - Valutec
The scheduled maintenance has been completed.
Apr 28, 02:00-06:00 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 24, 15:06-18:15 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 23, 13:31-13:50 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 23, 13:14-13:25 EST
TSYS - Degraded Performance
The TSYS service issue has been resolved.
Apr 23, 00:20-00:23 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 21, 07:18-08:35 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Apr 21, 05:37-05:45 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Apr 21, 04:13-05:30 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Apr 20, 09:07-09:08 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 16, 17:01-17:40 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 16, 16:06-16:45 EST
Smart Transactions - Degraded Performance
The Smart Transactions service issue has been resolved.
Apr 16, 02:57-02:57 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Apr 15, 13:42-13:43 EST
[Scheduled] Payment Processor Scheduled Maintenance
The scheduled maintenance has been completed.
Apr 14, 02:00-06:00 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Apr 13, 09:15-09:16 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Apr 7, 11:33-11:36 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 7, 10:40-11:11 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Apr 6, 09:20-09:22 EST
Rapid Connect and Concord EFS - Degraded Performance
The Rapid Connect and Concord EFS service issue has been resolved.
Apr 5, 01:12-01:12 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Apr 4, 17:31-17:31 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Apr 1, 13:49-14:01 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Apr 1, 08:14-08:19 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Apr 1, 02:49-03:24 EST

March 2016

PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 31, 20:27-20:41 EST
Opticard - Degraded Performance
The Opticard service issue has been resolved.
Mar 30, 12:28-12:34 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 30, 10:40-10:50 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Mar 30, 09:30-09:30 EST
[Scheduled] Notification of Valutec Scheduled Network Maintenance
The scheduled maintenance has been completed.
Mar 30, 02:00-06:00 EST
Elavon - Degraded Performance
The Elavon service issue has been resolved.
Mar 29, 06:56-06:56 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 23, 13:31-14:09 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Mar 23, 09:18-09:19 EST
Level Up - Degraded Performance
The Level Up service issue has been resolved.
Mar 22, 11:12-12:49 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 18, 14:45-14:57 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 18, 13:12-13:31 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Mar 17, 06:18-06:21 EST
Valutec - Degraded Performance
The Valutec service issue has been resolved.
Mar 17, 05:09-06:10 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 12, 16:40-16:50 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 11, 16:51-17:06 EST
PaymentLinks - Degraded Performance
The PaymentLinks service issue has been resolved.
Mar 11, 12:51-13:11 EST
VantivIBM - Degraded Performance
The VantivIBM service issue has been resolved.
Mar 10, 13:35-16:06 EST
Level Up - Degraded Performance
The incident has been resolved for Level Up.
Mar 7, 15:23-15:25 EST
PaymentLinks - Degraded Performance
The incident has been resolved for PaymentLinks.
Mar 7, 15:00-15:20 EST
Payment Processor - PaymentLinks - Degraded Performance
The incident has been resolved for Payment Processor - PaymentLinks.
Mar 4, 11:58-12:11 EST

February 2016

Payment Processor - Elavon - Degraded Performance
The incident has been resolved for Payment Processor - Elavon.
Feb 22, 15:57-16:01 EST
Payment Processor - PaymentLinks - Degraded Performance
The incident has been resolved for Payment Processor - PaymentLinks.
Feb 22, 15:46-15:46 EST
Payment Processor - Elavon - Degraded Performance
The incident has been resolved for Payment Processor - Elavon.
Feb 22, 15:39-15:45 EST
Payment Processor - PaymentLinks - Degraded Performance
The incident has been resolved for Payment Processor - PaymentLinks.
Feb 20, 17:00-17:14 EST
Payment Processor - STS - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 14, 21:54-21:56 EST
Payment Processor - STS - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 14, 19:12-19:50 EST
Payment Processor - STS - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 14, 19:06-19:09 EST
Payment Processor - STS - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 14, 18:26-18:35 EST
Payment Processor - STS - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 14, 17:46-17:50 EST
Payment Processor - STS - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 14, 17:38-17:42 EST
Payment Processor - STS - Incident - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 13, 16:41-16:44 EST
Payment Processor - STS - Incident - Degraded Performance
The incident has been resolved for Payment Processor - STS.
Feb 13, 16:32-16:38 EST

January 2016

No incidents reported for this month.

December 2015

No incidents reported for this month.