Postmortem update for 2019-01-11:
This issue was resolved on October 26th. We will continue to periodically post updates to the postmortem, as we continue to improve our HA and DR solutions.
Postmortem update for 2018-12-15:
Postmortem update for 2018-12-09:
Postmortem update for 2018-11-30:
Postmortem update for 2018-11-23:
This was a short week due to the Thanksgiving holiday in the USA.
Postmortem update for 2018-11-16
Postmortem update for 2018-11-12:
Postmortem update for 2018-11-02:
On the morning of Friday, October 26, Cayan experienced a roughly 4.5 hour outage that affected all of its services. All of us at Cayan are deeply apologetic for the impact this incident has had on our merchants, ISVs, VARs, and your respective customers. The facts of the event and Cayan’s efforts to restore your confidence in our products and services are outlined below. We are working diligently to implement these changes and to prevent such an event in the future.
All times US EDT on 26 Oct 2018.
The Gateway issue is resolved and service has been fully restored.
The service outage has been resolved as of approximately 11am ET. We will be posting an full incident report including remediation steps within 1 business day.
The service outage has been resolved as of approximately 11am ET. We will be posting an full incident report including remediation steps within 1 business day.
Our Gateway services are continuing to experience widespread disruptions at this time. Our network operations center is attempting several recovery paths in parallel, and will update this incident with additional information as it becomes available.
Our Gateway services are continuing to experience widespread disruptions at this time. Our network operations center is investigating the issue and will update this incident with additional information as it becomes available.
We have confirmed that the Gateway service is currently experiencing widespread disruptions at this time. Our network operations center is investigating the issue and will update this incident with additional information as it becomes available.