Alliance Data Systems
Gateway
Incident Summary
Alliance Data Systems Intermittent Disruptions
Oct 14, 2021 11:40 PM EDT
Alliance Data Systems Payment Processor Partner
Incident Description
Summary
Alliance Data Systems was performing maintenance on their system during this time. Our 3rd party monitoring system was unable to reach Alliance Data Systems, therefore we triggered an alert.
Client Impact
No transactions were impacted during this time.
Timeline
Oct 14, 2021 11:40 PM EDT to Oct 15, 2021 3:45 AM EDT
Resolution
Alliance Data Systems completed the system maintenance.
The Gateway issue is resolved and service has been fully restored. We will provide a postmortem / incident report within 2 business days.
Our monitoring has detected intermittent disruptions at this time. Our network operations center is investigating the issue and will update this incident with additional information as it becomes available.
We will provide regular updates until the situation is corrected.